Our contact details
The type of personal information we collect
We currently collect, process, store and use the following information:
Personal data such as names and titles, and contact details including addresses, phone numbers, and email addresses.
Business data such as your company name and job role, and contact details such as company addresses, phone numbers, and email addresses.
Financial data for financial transactions such as bank account details, credit/debit card information, and VAT status.
Additional data for credit arrangements such as date of birth and personal/business information held by credit reference agencies.
The list above may also include additional information provided by our customers in the course of using our services.
We may share information with third party credit reference agencies in order to carry out credit checks.
How we get personal information and why we have it
This type of information is provided directly by enquirers/customers, enabling us to provide services as requested. For example, to fulfil enquiries/quotes, contracts, orders, financial transactions, product/service deliveries and resolve complaints.
In addition, information is also provided directly by suppliers/partners, enabling us to fulfil commercial transactions as part of providing our services.
It may also be necessary to process personal information directly provided for appropriate business activities such as legal/regulatory responsibilities, and marketing activities (with consent).
We also receive personal information indirectly, from the following sources in the following scenarios.
When using our website, website users’ information such as IP addresses, geographical locations, browser software, referral sources, login information, cookies, and how users navigate/use our website may be collected automatically. We use third party services to help us improve our website users’ experience including Google Analytics.
We may also collect additional electronic data such as CCTV footage via our onsite security systems for security purposes, or geolocation data to help us fulfil/improve customer deliveries.
Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:
We have a contractual obligation
We have a legitimate interest
We have a legal obligation
Processing personal data is necessary to deliver a contractual service, or provide pre-contractual information, such as a quote, and is also necessary for our legitimate interests, or the legitimate interests of our customers and third parties. We may also need to process personal data to comply with legal/regulatory responsibilities.
How we store and share your personal information
Your information is securely stored and is only kept as necessary, to provide services as requested and to meet our business needs and legal/regulatory responsibilities.
We work with our information technology partners to ensure that the electronic systems, platforms and tools we use have security built-in and have processes in place to manage information security in-house.
We only share personal information as and when necessary and appropriate, to provide services requested and to meet our legal/regulatory responsibilities. For example, sharing contact details with trusted suppliers such as our logistics partners, in order to fulfil an order. We aim to ensure that your personal data is kept protected at all times.
Your data protection rights
Under data protection law, you have rights including:
Your right of access – You have the right to ask us for copies of your personal information.
Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing – You have the right to object to the processing of your personal information in certain circumstances.
Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
Your right to withdraw consent – You have the right to withdraw your consent to us processing your data for a specific purpose at any time, such as for marketing activities, unless we need it to meet our legal responsibilities.
Your right to human intervention – You have the right to ask how automated decisions are made about you as an individual using your personal data, and to request human intervention, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you. Please contact us at email@example.com if you wish to make a request.
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at firstname.lastname@example.org
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk
This policy was last updated in May 2023.